Skip Navigation



Journal of Public Administration Research and Theory Advance Access published online on October 11, 2006
Journal of Public Administration Research and Theory, doi:10.1093/jopart/mul013
This Article
Right arrow Full Text (PDF)
Right arrow All Versions of this Article:
17/3/379    most recent
mul013v1
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to My Personal Archive
Right arrow Download to citation manager
Right arrowRequest Permissions
Google Scholar
Right arrow Articles by Welch, E. W.
Right arrow Articles by Pandey, S. K.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us  
What's this?

© The Author 2006. Published by Oxford University Press on behalf of the Journal of Public Administration Research and Theory, Inc. All rights reserved. For permissions, please e-mail: journals.permissions@oxfordjournals.org

Article

E-Government and Bureaucracy: Toward a Better Understanding of Intranet Implementation and Its Effect on Red Tape

Eric W. Welch 1 * and Sanjay K. Pandey 2

1 University of Illinois at Chicago
2 University of Kansas

* To whom correspondence should be addressed.
Eric W. Welch, E-mail: ewwelch{at}uic.edu


  Abstract

This article examines the interaction between bureaucratic red tape and intranet usage in state human service agencies. We propose a sociotechnical model for the relationship between intranet usage and bureaucratic red tape that takes into account the complexities of causal linkages including bidirectional causal relationships and a range of internal and external influences. This model is tested with data from the National Administrative Studies Project, Phase II. While we are not able to corroborate the "demand pull" hypothesis advanced by Bretschneider and colleagues, we do find support for its corollary (the "technology push" hypothesis) indicating that intranet usage is associated with reduction in red tape. This finding on the salutary effect of intranet usage holds for both a global measure of red tape and a more specific procurement red tape measure. We conclude with a discussion of the implications of our findings.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us    What's this?




Disclaimer:
Please note that abstracts for content published before 1996 were created through digital scanning and may therefore not exactly replicate the text of the original print issues. All efforts have been made to ensure accuracy, but the Publisher will not be held responsible for any remaining inaccuracies. If you require any further clarification, please contact our Customer Services Department.