Journal of Public Administration Research and Theory Advance Access originally published online on December 16, 2004
Journal of Public Administration Research and Theory 2005 15(3):421-439; doi:10.1093/jopart/mui016
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Testing How Management Matters in an Era of Government by Performance Management
Texas A&M University
Rutgers University, Campus at Camden
Address correspondence to Donald P. Moynihan at dmoynihan{at}bushschool.tamu.edu.
Public administration finds itself in an era of government by performance management, which is reflected in the widespread assumption that management is a key determinant of performance, and that it is reasonable to expect managers to measurably improve organizational effectiveness. This article joins a growing literature in seeking to conceptualize and empirically test how external environmental influences and internal management factors combine to create performance, relying on data from the 2002–2003 National Administrative Studies Project (NASP-II) survey of state government health and human services officials. We categorize managerial efforts to facilitate organizational performance as determined either through their interactions with the organizational environment, or through employing workable levers to change internal organizational culture, structure, and technology. Among the external environmental variables we find that the support of elected officials and the influence of the public and media have a positive impact on effectiveness. Among internal management choices, the ability to create a developmental organizational culture, establish a focus on results through goal clarity, and decentralize decision-making authority are all positively associated with organizational effectiveness.
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